Shipping & Returns

Domestic and International Shipping

  • We only ship within the United States. NO International shipping.

  • Free US ground shipping on orders $49+.

  • Expedited shipping options are available at checkout.

  • Shipping times vary between 2-5 business days, depending on the selected courier.

Processing & Production Times

  • Made-to-order items require 3-10 business days for processing and production.

  • Please check the product description for specific timelines, as they may vary.

  • Orders are fulfilled on a first-in, first-out basis—the sooner you place an order, the sooner it ships.

  • In-stock (on-hand) items typically ship the next business day.

Returns & Exchanges

  • Return or exchange requests must be made within 15 days of delivery.

  • A 20% restocking fee will be deducted from the refund amount.

  • Shipping fees are non-refundable.

  • Buyers are responsible for return shipping costs.

  • All returns will be inspected upon receipt. Items must be in their original condition. Refunds may be voided if the returned item is damaged or not in its original state.

Final Sale Items

  • Personalized and customized items are FINAL SALE and cannot be returned or exchanged.

  • However, if there is an issue with your order, please contact us at info@crafterport.com, and we will do our best to assist you.

Lost or Stolen Packages

  • Once an order is marked "Delivered" by the courier, we are not responsible for lost or stolen packages.

How to Initiate a Return or Exchange

To request a return or exchange, please email us at info@crafterport.com with your order details.